Luxûreté Privacy Policy
Last updated: September 2026
Luxûreté Ltd (“Luxûreté”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains what information we collect, why we collect it, how we use and protect it, who we may share it with, and your rights.
Who we are
Luxûreté Ltd provides private home and lifestyle concierge services.
For the purposes of UK data protection law, Luxûreté Ltd is the data controller for the personal information described in this notice.
Our contact details are:
Luxûreté Ltd
17 Kingsway, St John's Terrace
Bedford
MK42 9BJ
Email: hello@luxurete.com
Information we may collect
Depending on how you use our website and services, we may collect:
Your name, address, telephone number and email address.
Information you provide when making an enquiry, booking or purchase.
Details relating to the services you have requested.
Home access information where required to provide a service, such as key arrangements, temporary access codes or access instructions.
Travel information where relevant to a service you have requested.
Household and lifestyle preferences that help us personalise your service.
Dietary requirements, allergies or other information you choose to provide where relevant to a booking.
Records of our communications with you.
Purchase, booking and transaction information.
Marketing preferences, including whether you have chosen to receive The Edit or other Luxûreté communications.
Technical information collected when you use our website, such as your IP address, browser information and information collected through cookies and similar technologies.
We only ask for information that is relevant to providing our services or operating our business.
How we use your information
We may use your personal information to:
Respond to enquiries.
Arrange and manage bookings.
Provide and personalise Luxûreté services.
Arrange access to your property where this forms part of the service you have requested.
Process purchases and payments.
Communicate with you before, during and after a booking.
Coordinate services with carefully selected suppliers and service providers where necessary.
Maintain appropriate business, financial and transaction records.
Manage our website and improve our services.
Send you The Edit, news, offers or other marketing communications where you have chosen to receive them.
Meet our legal, regulatory and tax obligations.
Protect Luxûreté, our clients, suppliers and others from fraud, misuse or other unlawful activity.
Our lawful basis for using your information
Under UK data protection law, we must have a lawful reason for processing your personal information.
Depending on the circumstances, we process information because:
It is necessary to provide a service you have requested or to take steps before entering into a contract with you.
We have a legal obligation to retain or process certain information.
It is necessary for our legitimate business interests, provided those interests do not override your rights.
You have given us your consent, for example when choosing to receive certain marketing communications.
Where we rely on consent, you can withdraw that consent at any time.
Sensitive information
Some information you voluntarily provide may be particularly sensitive, for example information concerning allergies or health-related requirements relevant to a service.
We will only use this information where necessary and where we have an appropriate lawful basis for doing so. We will not use it for unrelated purposes.
Sharing your information
We do not sell your personal information.
We may share information with trusted third parties where this is necessary to provide your service or operate our business. These may include:
Cleaners and other service providers involved in fulfilling your booking.
Florists and other suppliers where necessary to fulfil your request.
Chauffeur or travel providers where you ask us to make an introduction or facilitate an arrangement.
Payment providers.
Website, email, booking and technology providers.
Professional advisers, accountants or insurers where necessary.
Government, regulatory or law-enforcement authorities where we are legally required to do so.
We only provide third parties with the information reasonably necessary for the relevant purpose.
Where a service is contracted directly between you and another provider, that provider may act as a separate data controller and its own privacy terms will apply.
Home access and security information
We recognise that information relating to access to your home requires particular care.
Where keys, temporary access codes or other property access arrangements are required to provide a Luxûreté service, we will use that information only for the purpose for which it was provided.
We will take reasonable measures to keep access information secure and will not retain temporary access information for longer than reasonably necessary.
Payments
Payments made through our website may be processed by third-party payment providers.
Luxûreté does not receive or store your full payment card details where payment is processed directly by the payment provider. The provider will process your payment information in accordance with its own privacy and security arrangements.
The Edit and marketing
If you choose to subscribe to The Edit or other Luxûreté communications, we will use your contact details to send them to you.
You can unsubscribe at any time by using the unsubscribe link in our emails or contacting hello@luxurete.com.
Unsubscribing from marketing will not prevent us from contacting you where necessary in connection with a booking, purchase or service.
Cookies and our website
Our website uses cookies and similar technologies. Some are necessary for the website to function, while others may help us understand how visitors use the site or support other features.
Where required, we will ask for your consent before placing non-essential cookies.
Further information is available in our Cookie Policy.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements and to deal with any queries or disputes.
Information that is no longer required will be securely deleted or anonymised.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Because some Luxûreté services involve access to private homes, we take particular care with property access information and other information relating to clients' homes.
International transfers
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable UK data protection law.
Your rights
Depending on the circumstances, UK data protection law gives you rights over your personal information, including the right to:
Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information in certain circumstances.
Ask us to restrict how your information is used.
Object to certain uses of your information.
Ask for certain information to be transferred to you or another organisation.
Withdraw consent where we rely on consent to process your information.
To exercise any of these rights, contact hello@luxurete.com.
You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our services, website, suppliers or legal requirements.
The latest version will always be published on our website.